PAYMENTS & RETURNS
Shoporeva.com is presently accepting payments only through Credit Cards, Debit Cards and Net banking only. As and when other methods will be incorporated, the same would be updated here as well. Your Credit/Debit card information remains private and confidential.
We accept all VISA & Master Cards– only Indian cards, as International cards may not be supported. You will have to enter your 16 digit Credit/Debit card number and the 3 digit CVV (Card Verification Value) code which is at the back of your card and complete the payment.
With a view of making Online shopping safer, the Reserve Bank of India has made it mandatory , from 1st August 2010 onwards, for all transactions to have an extra level of authentication. The “extra level” is a password which you will have to enter after entering your Credit Card/ Debit Card details while making an online payment. This technology is called Verified by VISA (VBV) or MSC (MasterCard Secure Code).You will have to log onto your banks website for registration and each bank has its own process for registration.
PRICE
All offer prices on Shoporeva.com are inclusive of taxes, there are no hidden charges whatsoever. In some cases or location, you will have to pay shipping charges if your cart value doesn’t qualify for the free shipping service, minimum car value for free shipping service will be mentioned on your screen while you place the order..
ORDERS
After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of a non-delivery occurring due your mistake (wrong name, address or any other wrong information), Shoporeva.com would incur an extra cost for re delivery and the same would be claimed from you.
Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.
RETURNS, REFUNDS & EXCHANGE POLICY
Shoporeva.com makes every effort to service the orders placed with them, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on 1800 120 4445 or email us on customersupport@oreva.com After acceptance of delivery of the product, Shoporeva.com will not entertain any returns or refund request.
As by default our payment mode of the order is Online (Credit/Debit Card OR Net Banking).
Refund will be given in form of Credit in your wallet and shall be credited within 10-15 working days from the date of request of refund.
At the time of receipt of products, customer shall check to ensure that product is in proper condition to his / her satisfaction and sign on delivery chalan as his / her acceptance of the product.
However considering our esteemed customer interest we are bound to exchange the product or refund the amount in following conditions:
- Any damage discovered at the stage of inspection by the customer when it is unpacked by the delivery associate during the delivery, the damaged product would be entitled for Return/ replacement within next 72 Hours of intimation to company on the same.
- No request for exchange of product will be entertained subsequent to the customer or his/her representative signing the document ( delivery chalan ) acknowledging the receipt of the product to his/her satisfaction. In case of defects noticed by customer thereafter, such defects will be serviced by Company’s service centre as per the Company’s warranty terms.
- In case of any physical damage found at the time of delivery and Company approves exchange of product, the product should be returned in saleable condition with original packing.
- Invoice Copy / Delivery Chalan / Payment proof in original will be required to be submitted at the time of such request.
- The credit note issued in case where replacement product is not available, the credit note can be used for purchase of any product within the stipulated validity period and cannot be refunded in cash or otherwise.
- No return of any product purchased under a promotional scheme or discount or where invoice specifically mentions “ no replacement “.
- We reserve the right to request the customer for identification.
